By booking your holiday with Wild Northumbrian you agree to the following terms and conditions.
When you book more than 45 days from your arrival date you agree to pay Wild Northumbrian a non-refundable deposit of 30% of the total booking price. However, bookings made 45 days or less before your arrival day require payment in full at the time of booking.
For your convenience, Wild Northumbrian will collect the outstanding balance of your booking automatically not sooner than 45 days before your arrival date. If you wish to pay your balance manually or with a different card, please contact us to update your card details.
All credit and debit card transactions are handled by our secure payment provider Stripe. Stripe are a fully PCI Compliant market leading payment broker. All transactions are fully 256bit encrypted. Wild Northumbrian have no access to full card details as provided during the online booking process. All payment requests are handled by Stripe on behalf of Wild Northumbrian Tipis and Yurts.
We recommend you take out suitable travel insurance to protect you should you need to cancel your stay at the last minute due to illness or other extenuating circumstances.
Arrival and your stay
All yurts and huts are available from 3 pm on day of arrival and must be left in a clean condition (as you found it) no later than 10.30am on departure day. If you find the accommodation needs attention in any way when you arrive, do not hesitate to contact us and we will remedy it as soon as possible. Our contact numbers are 01434 240 203 / 07720 053 724. There is little or no signal for mobiles on site so please use the phone in the packing room (to the left of the shower block) which you are free to use.
When you arrive please make your way to the map by the main small Wild Northumbrian car park on site and locate your accommodation or use the site map that you will have been provided with before your stay. You are welcome to make your way to your yurt or hut and make yourselves at home. If you need someone to meet you when you arrive contact us on the numbers etc above and one of us will be there to show you around.
We live off site and therefore cannot always be available when guests arrive onsite. If we miss your arrival we will make a point of getting to see you as soon as we can, sometimes the next morning. Someone will normally be around onsite between 3-5pm.
If there is anything missing, broken (which we have not spotted prior to your arrival) untidiness or a question you need answering do let us know as soon as you can. My mum lives on site and is very amenable to being a person on site to contact up to 4.30pm in the afternoon. There is a phone on site in the room (the packing room) to the left of the shower facilities near the house for use by all guests at all times day and night.
Guests are reminded that yurts are not solid buildings and that you are in the wilderness where food and waste left lying will be seen as an opportunity for a meal by enthusiastic field mice. Taking this into account we strongly suggest keeping food in a sealed container or the communal kitchens.
We welcome well behaved dogs. Please be aware there is a large amount of farmland in the area so please keep dogs under control and pay extra attention during lambing season when dogs should be kept on leads when there is access to livestock. Please bring a dog bed with bedding for inside the accommodation.
Remember to bring sensible outdoor footwear, waterproofs, towels and torches and between June and September, some insect repellant just in case. Please see the yurt and hut section of the website to see exactly what is provided in each type of accommodation.
On departure, all yurts and huts are to be left clean and tidy and cutlery/plates etc returned from the kitchen and put back as you found them in the yurt, with the keys. All rubbish and recycling are to be disposed of responsibly in the bins on site. If the accommodation is left in an untidy state Wild Northumbrian reserve the right to charge extra for a full valet.
When you make a booking and payment an email confirming the dates and times of your holiday is sent to you. Booking and payment is considered the establishment of a legal contract.
Cancellation by you
Due to our site becoming more and more popular we cannot offer any refunds so we recommend you take out your own cancellation insurance.
If you do not arrive on the date booked for whatever reason and have not paid the balance an invoice will be sent out for the balance by email.
Cancellation by us
Extreme Conditions: Wild Northumbrian reserve the right to cancel a holiday or transfer you to alternative accommodation on site or nearby at short notice if for unforeseeable circumstances we are unable to provide safe accommodation in a yurt due to extreme conditions, ill health, fire or administration or any other extenuating circumstance. Under such unlikely circumstances, your full payment will be returned.
We reserve the right to cancel a workshop if any participant arrives having been drinking just prior to the workshop. This particularly applies to outside workshops involving fire, cooking, knives etc. The workshop leader reserves the right to withdraw the workshop on health and safety grounds.
We reserve to cancel a workshop due to adverse weather conditions or there are not sufficient numbers to run the workshop. Under such unlikely circumstances, your full payment will be returned.
Breakages and damage
If on your arrival you find any items or fittings, utensils, crockery or cutlery is broken, damaged or missing, please report it to Rob or Vicky on the phone numbers given and it will be replaced. We do accept a degree of wear and tear but should any significant damage or breakage occur during the period of your stay you will be held responsible for and must make good to the lowest market value. We reserve the right to charge for excessive cleaning where a yurt or hut has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests should only use tea lights and candles that we provide and only be lit in the assigned holders for safety reasons.
You are responsible for children at all times. Wild Northumbrian accept no responsibility for injury incurred on either site.
Guests will be held responsible for any fire, damage or alteration to the structure of a yurt or hut or other parts of the site caused by negligence.
Wild Northumbrian cannot be held responsible for any lost or stolen property.
No smoking policy
All our yurts and huts hold a strict NO SMOKING POLICY and smoking in any of our yurts or huts will result in a fine of up to £100 in order to clean to a satisfactory standard. Anyone who smokes outside of the yurts and huts is responsible for disposing of their cigarette butts carefully in a bin. Please do not litter the surrounding area of the yurt and be mindful of the hazards your smoking poses to wildlife.
General code of conduct
- No recorded music after 10pm
- Please leave the kitchen tidy after use as it is a shared kitchen
- No litter or cigarette ends on site
- Please keep noise to a minimum after 10pm . Please respect the natural enviroment and neighbours
- Please keep dogs on leads around sheep, chickens, ducks etc.
- Please leave your accommodation and the surroundings as you found it
- The owners have the right to take matters further if this code is not respected
No fire policy
Fires are restricted strictly to the wood burning stoves and braziers only. No open fires or fire pits are allowed except where facilities for such have been installed by Wild Northumbrian.
Thank you for taking the time to read this and we hope you enjoy your time at Wild Northumbrian.
Rob and Vicky